Delivery is FREE Island wide!
International shipping, we offer a flat shipping rate of $20.
We ship internationally via FedEx and DHL and the postal service.
Please note that our prices do not include taxes/VAT/clearance fees, depending on where you are shipping to.
-We also highly recommend that any returns being sent back to us is visibly stated as a 'return' on your parcel, to make the process through customs more efficient.
We want you to love your Aqua Designs purchase and feel beautiful wearing it. If for any reason you are not satisfied with your online purchase, you are welcome to return it to us within 7 days of delivery. Items returned outside of this period may not be accepted.
All items returned must be in their original, unworn condition with tags attached.
At Aqua Designs we understand that shopping online can often be difficult to get the sizing and fit correct for your body shape. If you receive an item and you are not 100% happy with the fit, you can return it to us within 7 days for a full refund. This will be reimbursed via the same payment method as was used initially.
HOW TO RETURN ONLINE PURCHASES
The product must be in its original condition, with all tags still in place and you must have your packing / returns slip that was sent with your order. The goods are your responsibility until they reach our our showroom.
On rare occasions a refund may be declined. This should only occur when the product is damaged and has not arrived in its original condition or outside of the returns time frame.
At Aqua Designs, we pride ourselves on everything being perfect with a high level of quality, however we understand that there may be times where you need to return an item purchased from our website.
If there is any fault with the garment please email and make us aware of the situation along with including a proof of purchase. This must happen within the first 7 days of your purchase and will be assessed by our quality management team. Once confirmed you may then send the garment back to us and we will repair, replace, exchange or refund ( if the situation cannot be remedied through the other ways) for you depending on the situation.
Refunds for faulty garments will be processed and notified once Aqua Designs has inspected and accepted the return. This will be reimbursed via the same payment method used initially.
RETURNS TERMS AND CONDITONS
Aqua Designs is not liable for the loss of an item which is being returned, so please securely package and return using registered mail.
TAX & IMPORT DUTIES
If you are charged any custom duties or sales taxes for your order, these taxes and duties are non-refundable through Aqua Designs. We suggest you contact your local customs bureau directly to ensure how these duties or taxes may affect you. Please contact us directly for any further queries on this.